Website Care and Maintenance
Dedicated Website Care Plans
Monthly Plans
Monthly plans are suited to Magento 1 & 2, WordPress, Bigcommerce, Shopify, SilverStripe and some PHP websites requiring regular changes each month or week, particularly those with ecommerce stores and CRO/SEO agencies.
Business Essentials
WordPress Care Plans
- Unlimited 24/7 WordPress website edits and support
- Speed and mobile optimised
- 24/7 Monitoring and emergency support
- Weekly core and plugin updates
- WooCommerce support
- FREE hosting on selected plans
SME & Enterprise
Ecommerce Care Plans
- Everything you need for a quick and stable online store
- Suited for ecommerce businesses that don’t want to manage an inhouse development team
- Dedicated project manager and developers
- Part time and full time dedicated resources
- Multiple websites supported
- Magento, WooCommerce, BigCommerce and Shopify supported
Digital Partnership
Ecommerce Growth Plans
- All Care Plan inclusions plus guaranteed revenue targets
- Holistic digital marketing strategies
- Focus on your business while we focus on growing your online revenue
- Dedicated project manager and developers
Pay As You Go Plan
Our Pay As You Go plan is suited to clients with fluctuating volumes of website maintenance required throughout the year or those who don’t wish to be locked in to a monthly contract. Our standard rate is $225/hour ex GST for a senior developer and includes a project manager, testing, quality checks and code warranty. When comparing our hourly rate to other providers, please bear in mind that our senior developers are highly proficient in their specialities and will often get through more tasks in much less time than others. We are also one of a few agencies who only bill out productive hours whereas others usually charge the entire time taken including unproductive hours spent on fixing their own errors or conducting research.
Website Maintenance Partners for Agencies
If you’re a digital, design, CRO or online marketing agency, we’re able to work in collaboration with your team and offer the above services to your clients. Focus on what you do best while we execute all required technical tasks on a timely basis, allowing your clients realise the benefits of your work as soon as possible. Please contact us to discuss your requirements.
Support & Maintenance FAQ
What can I use the monthly hours for?
- Website improvements
- Website content updates
- Website security updates
- Website backups
- Website optimisation and tune-ups
- Website fixes during business hours
- Magento, SilverStripe and WordPress support
- Digital consultation
What does digital consultation involve?
- Face-to-face meetings or phone conferences with a principal digital consultant
- Defining and reviewing short term and long term online strategies
- Planning and prioritisation of monthly tasks and improvements
- Recommendations to achieve strategic goals and foster competitive advantages
- Question and answer time
- Brainstorming and scoping