Website Care and Maintenance

Maintaining a website shouldn’t become a second job. Our friendly team can assist with all your content updates, security upgrades, ongoing improvements and support, freeing your time up to focus on high value tasks. Further, you’ll likely need a trustworthy partner to host your WordPress or Magento website, secure it from being hacked, monitor it and fix the server should it ever go down, 24/7 365 days a year. We’ve offered this to our clients since 2009.

Dedicated Website Care Plans

Available to both new and existing clients, our dedicated Magento 1 & 2, WordPress, BigCommerce and Shopify website care plans guarantee the highest priority for website technical support, configuration changes, maintenance, security updates, backups, content updates and website improvements. If your current web developer is no longer available to maintain your website, please contact us regarding your existing website to see if we can assist.

Monthly Plans

Monthly plans are suited to Magento 1 & 2, WordPress, Bigcommerce, Shopify, SilverStripe and some PHP websites requiring regular changes each month or week, particularly those with ecommerce stores and CRO/SEO agencies.

Business Essentials

WordPress Care Plans

  • Unlimited 24/7 WordPress website edits and support
  • Speed and mobile optimised
  • 24/7 Monitoring and emergency support
  • Weekly core and plugin updates
  • WooCommerce support
  • FREE hosting on selected plans
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SME & Enterprise

Ecommerce Care Plans

  • Everything you need for a quick and stable online store
  • Suited for ecommerce businesses that don’t want to manage an inhouse development team
  • Dedicated project manager and developers
  • Part time and full time dedicated resources
  • Multiple websites supported
  • Magento, WooCommerce, BigCommerce and Shopify supported
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Digital Partnership

Ecommerce Growth Plans

  • All Care Plan inclusions plus guaranteed revenue targets
  • Holistic digital marketing strategies
  • Focus on your business while we focus on growing your online revenue
  • Dedicated project manager and developers
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Pay As You Go Plan

Our Pay As You Go plan is suited to clients with fluctuating volumes of website maintenance required throughout the year or those who don’t wish to be locked in to a monthly contract. Our standard rate is $225/hour ex GST for a senior developer and includes a project manager, testing, quality checks and code warranty. When comparing our hourly rate to other providers, please bear in mind that our senior developers are highly proficient in their specialities and will often get through more tasks in much less time than others. We are also one of a few agencies who only bill out productive hours whereas others usually charge the entire time taken including unproductive hours spent on fixing their own errors or conducting research.


Website Maintenance Partners for Agencies

If you’re a digital, design, CRO or online marketing agency, we’re able to work in collaboration with your team and offer the above services to your clients. Focus on what you do best while we execute all required technical tasks on a timely basis, allowing your clients realise the benefits of your work as soon as possible. Please contact us to discuss your requirements.

Support & Maintenance FAQ

What can I use the monthly hours for?

  • Website improvements
  • Website content updates
  • Website security updates
  • Website backups
  • Website optimisation and tune-ups
  • Website fixes during business hours
  • Magento, SilverStripe and WordPress support
  • Digital consultation

What does digital consultation involve?

  • Face-to-face meetings or phone conferences with a principal digital consultant
  • Defining and reviewing short term and long term online strategies
  • Planning and prioritisation of monthly tasks and improvements
  • Recommendations to achieve strategic goals and foster competitive advantages
  • Question and answer time
  • Brainstorming and scoping

Do you have any support & maintenance options without minimum contracts?

Yes, we have a prepaid option and also a time & materials option where work is billed on an hourly basis at an hourly rate of $225 / hour. Please contact us for further details.

What are your support hours?

Website support and maintenance hours are Monday to Friday from 9am to 5pm AEST. However, our sister company, ARTERY CO., provides a 24/7/365 managed web hosting support option to cover you after hours should the website ever come offline.
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Get in touch for an obligation-free consultation

Interested in discussing your business' growth opportunities, partnering with us or obtaining a quote for our services? Speak to one of our friendly consultants today.

Sydney Office

Please request a callback using the form
below and we’ll get back to you within a
few business hours.

Business Hours

Monday to Friday
9:00am to 5:00pm (AEST)

Address

Suite 602, 213 Miller Street
North Sydney NSW 2060
Australia

Please contact us using the form below and we’d be happy to provide you with our phone number. We’ve chosen not to display our number to avoid unsolicited marketing calls.