Website Maintenance
Dedicated Website Maintenance Plans
Monthly Plans
Monthly plans are suited to Magento 1 & 2, SilverStripe, WordPress and some PHP websites requiring regular changes each month or week, particularly those with ecommerce stores and CRO/SEO agencies.
Small Business
Silver
- 10 hours a month
- 30 minute time logging increments
- 6 months minimum contract
- Rollover unused hours
- Standard excess hourly rate
Ecommerce & SME
Gold
- 20 hours a month
- 15 minute time logging increments
- 6 months minimum contract
- Rollover unused hours
- Reduced excess hourly rate
- Dedicated project manager
Ecommerce & SME Growth
Platinum
- 30 hours a month
- 15 minute time logging increments
- 12 months minimum contract
- Rollover unused hours
- Low excess hourly rate
- Dedicated developer & project manager
- Up to 2 websites supported
Digital Partnership
Diamond
- 40+ hours a month
- 15 minute time logging increments
- 12 months minimum contract
- Rollover unused hours
- Lowest flat hourly rate
- Dedicated senior developer, project manager & digital consultant
- 2+ websites supported
Pay As You Go Plan
Our Pay As You Go plan is suited to clients with fluctuating volumes of website maintenance required throughout the year or those who don’t wish to be locked in to a monthly contract. Our standard rate is $225/hour ex GST for a senior developer and includes a project manager, testing, quality checks and code warranty. When comparing our hourly rate to other providers, please bear in mind that our senior developers are highly proficient in their specialities and will often get through more tasks in much less time than others. We are also one of a few agencies who only bill out productive hours whereas others usually charge the entire time taken including unproductive hours spent on fixing their own errors or conducting research.
Website Maintenance Partners for Agencies
If you’re a digital, design, CRO or online marketing agency, we’re able to work in collaboration with your team and offer the above services to your clients. Focus on what you do best while we execute all required technical tasks on a timely basis, allowing your clients realise the benefits of your work as soon as possible. Please contact us to discuss your requirements.
Support & Maintenance FAQ
What can I use the monthly hours for?
- Website improvements
- Website content updates
- Website security updates
- Website backups
- Website optimisation and tune-ups
- Website fixes during business hours
- Magento, SilverStripe and WordPress support
- Digital consultation
What does digital consultation involve?
- Face-to-face meetings or phone conferences with a principal digital consultant
- Defining and reviewing short term and long term online strategies
- Planning and prioritisation of monthly tasks and improvements
- Recommendations to achieve strategic goals and foster competitive advantages
- Question and answer time
- Brainstorming and scoping