Need help with your existing ecommerce store but don’t need a rebuild?
Whether your store needs some new features to boost sales or just some TLC and bug fixes, we have several BYO Website Care Plan subscriptions that offer unlimited development with fast turnaround times at fixed & affordable (non-agency) prices.
BYO Care Plan Pricing
SWITCHING WEB DEVELOPERS ISN'T EASY
We get that it's an important decision
You may have concerns like:
- Will we take ages to do small tasks without providing any updates?
- Do we need to be followed up multiple times or do we even stop responding to emails?
- Will we end up charging large fees but deliver very little work in return?
- Does the largest & loudest client who pays the highest fees get priority over us?
- Would we get the job done right and do things go back and forth a million times?
- Will it be a pain to handover your website(s) from your current developer to us?
We totally get it and have heard all types of complaints about agencies.
Firstly, we are not an agency.
We’re ecommerce specialists – so all we do is ecommerce (Shopify and BigCommerce) with the aim of offering SMEs an affordable and practical alternative to a traditional agency.
We charge a fixed fee each month for unlimited support and development. There’s no such thing as excess or hourly rates here – and yes, it’s truly unlimited. That way, you’re not paying top dollar by the hour for an intern or junior to gain experience on your valuable website.
Actually, we only hire senior developers and maintain a generous developer to client ratio to ensure that your website gets the time and attention it deserves.
But what’s the catch?
Well, if you really need phone support, multiple account managers, regular F2F meetings or extended workshops with 5+ people with important job titles in a waterfront or hip office and to be taken out for nice lunches – then you won’t get that here (hint: go to a top-tier agency for that ;)).
Instead, we work 100% remotely and provide our services “online only” – quickly contactable via an email ticketing system.
We have clearly defined & refined processes which are hyper-focussed around fast turnaround times and replying to your emails quickly. With just a single support channel to monitor and less distractions, our team can concentrate on getting your tasks done as efficiently and accurately as possible.
Plus, there’s dedicated client success managers who will keep an eye on your tickets and work closely with the development team to ensure nothing gets missed, as well as reducing back and forth emails. And at any time, you can sign in to your client portal to check progress on your tickets.
And how do we stay accountable to your goals?
We meet a few times a year over Zoom to discuss your ecommerce strategy to put together a road map for the next 3 – 6 months. Then we focus on getting all of those things done in time for the next strategy workshop, as well as being flexible enough to take on new tasks and priorities that come up along the way (without having to send you a quote 2 weeks later for something that’s “out of scope” – sound familiar?).
So what’s next?
Check out the plans below and book in a time to have a chat with an ecommerce consultant – not a salesperson – to see whether we have a plan suitable for your requirements.
When you’re ready to start with us, handing over your website doesn’t need to be painful or awkward with your current developer. We’ll give you a list of everything you need and how to get access to it, or we can even get in touch with your current developer on your behalf.
And did we mention our Money Back Quality Guarantee?
If our turnaround times and quality of work are not as promised, let us know what went wrong and we’ll fix it AND refund your money for that month. Sure, our egos and bank balance might hurt from it – but we want you to know that we have skin in the game and that we’re in this with you for the long haul as partners.
Care Plans for BYO Ecommerce Sites
For Existing BigCommerce and Shopify Stores
Business Care Plan
$897Per Month
- Perfect for continuous small website enhancements done for you to boost sales, plus two ecommerce consultations a year.
- Unlimited email support and guidance for BigCommerce or Shopify usage
- Daily content changes up to 1 hour
- Issue diagnosis up to 1 hour
- Configuration changes up to 1 hour
- Updates to apps, software and theme versions
- Basic script installation
- Complimentary sandbox environment
- 2 x Ecommerce strategy consultations per year
- Unlimited 1 hour development tasks
- Money back quality guarantee*
Enterprise Growth Plan
$1,997Per Month
- When you're scaling your online business and need a responsive ecommerce partner to help you execute your grand plans!
- Unlimited email support and guidance for BigCommerce or Shopify usage
- Unlimited content changes
- Unlimited issue diagnosis
- Unlimited configuration changes
- Updates to apps, software and theme versions
- Script installation
- Complimentary sandbox environment
- 4 x Ecommerce strategy consultations per year
- Unlimited non-project development tasks
- Google Search Console management
- SEMRush report analysis and improvements
- Heat maps and session recordings
- Priority support queue
- Money back quality guarantee*
Enterprise Plus Plan
From $2,997Per Month
- Multiple storefronts/domains or needs lots of work done on your website by a dedicated specialist? This plan's for you!
- Unlimited email support and guidance for BigCommerce or Shopify usage
- Unlimited content changes
- Unlimited issue diagnosis
- Unlimited configuration changes
- Updates to apps, software and theme versions
- Script installation
- Complimentary sandbox environment
- 4 x Ecommerce strategy consultations per year
- Unlimited non-project development tasks
- Assigned dedicated developer
- Assigned dedicated consultant
- Google Search Console management
- SEMRush report analysis and improvements
- Heat maps and session recordings
- Priority support queue
- Money back quality guarantee*
Prices above exclude GST.
Optional paid add-ons are available such as specialised technical skills, additional dedicated resources or adding more storefronts/domains.
Frequently Asked Questions
We specialise in BigCommerce, Shopify and WooCommerce – three of the best and most popular ecommerce platforms available today.
Our BYO Care Plans are usually only offered for BigCommerce and Shopify websites, but we may occasionally take on a WooCommerce website if it is built to an acceptable standard and hasn’t been customised too much.
This depends on your business’ needs and budget.
We want to see your business grow online and we know this means ensuring that you don’t overcommit or overspend unnecessarily.
Book a free strategy call here so we can help you make a better informed decision.
Rather than trying to sell you the most expensive option, we’ll always recommend the plan that we believe will get you the fastest return on investment and is most suited to your circumstances.
In some cases, yes – you can bring your own (BYO) website. To ensure the best experience for you, here’s our key criteria:
- Your existing store is built on BigCommerce or Shopify
- Your store is built to (or can be reasonably upgraded to) an acceptable level of quality
- You are willing to commit to an initial 6 month agreement with the first 3 months on the Enterprise Care Plan ($1,997 / month). This allows us to get your website up to scratch and to work through your backlog of tasks / wishlist. For your peace of mind, every month is backed by our Money Back Guarantee – so in the unlikely event that you’re unhappy with our work, we’ll refund your monthly fee and you’ll be free to end our agreement with nothing more to pay.
- You accept that as your website was built by another company, we will work within the constraints of the existing website. This means that some changes may not be possible due to the way the website was built or may require additional service charges to achieve.
Feel free to book a strategy call or contact us if you’d like to discuss your existing website further.
It depends on the plan.
On the Business Care Plan, you can upgrade at any time provided there is availability on the Enterprise plans.
On the Enterprise Growth Plan, there is a minimum commitment period of 3 months. Upgrades are subject to availability.
On the Enterprise Plus Plan, there is a minimum commitment period of 6 months. This is because a dedicated developer or specialist may need to be hired for your account and longer term contracts will increase your pool of talent.
You’ll be able to easily link your online store to POS systems like Vend, Square, Hike, and more.
You’ll be able to ship your orders out with ease via Australia Post eParcel and MyPost Business, StarTrack, TNT, Aramex, Couriers Please, Shippit, Sendle, DHL, UPS, and more.
Absolutely! We offer Google, Facebook and Instagram Shopping, as well as eBay and Amazon integrations.
We can use Stripe, PayPal, Eway, Adyen and more with your ecommerce website.
Yes! You’ll be able to move more expensive items faster by giving your customers the option to buy now and pay later through Afterpay, Zip, Klarna, Laybuy, and more.
No, but we can certainly recommend trusted partners who can help.
We are focused on ecommerce websites and use proven, conversion-optimised frameworks to reduce your upfront and ongoing costs, leaving you with more budget to invest in marketing.
Ecommerce sites are more about being clean, functional, easy to use and sales driven, rather than fancy and unique, so you’re not really missing out on anything.
And if you really need help with design and branding, in most cases, our clients collaborate with our trusted design partners or work with their own designers.
No, but we work with specialists and industry leaders to ensure all the ecommerce websites we build incorporate proven elements which maximise conversions.
And as a client of Reign, you’ll gain access to exclusive introductions to our handpicked specialists and industry leaders so that you can work with them directly to boost your sales.
No, and here’s why…
We’re completely dedicated to serving small retail businesses only and offering our ecommerce services at affordable ‘small business friendly’ prices without traditional hourly rates.
As such, we operate with an entirely online/virtual operating model. This means that all our scheduled meetings and consultations are done remotely via Zoom and that a majority of our communications will take place via email in a timely fashion.
We’ve dropped our phone support as it was rarely used, allowing us to close multiple offices around the world. This has allowed us to pass on these cost savings to small businesses in light of COVID-19, focus on practical work that generates growth and achieves results, and provide expertise without the fluff.