Website Maintenance

Maintaining a website shouldn’t become a second job. Our friendly team can assist with all your content updates, security upgrades, ongoing improvements and support, freeing your time up to focus on higher priorities. Further, you’ll likely need a trustworthy partner to host your website, secure it from being hacked, monitor it and fix the server should it ever go down, 24/7 365 days a year. Our sister company, ARTERY CO., has specialised in critical online services such as managed WordPress and Magento hosting and support since 2009.

Dedicated Website Maintenance Plans

Available to both new and existing clients, our dedicated Magento and WordPress website maintenance plans guarantee the highest priority for website technical support, configuration changes, maintenance, security updates, backups, content updates and website improvements. If your current web developer is no longer available to maintain your website, please contact us regarding your existing website to see if we can assist.

Monthly Plans

Monthly plans are suited to Magento and WordPress websites requiring regular changes each month, particularly those with ecommerce stores and SEO plans.

Small Business

Bronze

  • 5 hours a month
  • 30 minute time logging increments
  • 6 months minimum contract
  • Rollover unused hours
  • Standard excess hourly rate

Ecommerce & SME

Silver

  • 10 hours a month
  • 15 minute time logging increments
  • 6 months minimum contract
  • Rollover unused hours
  • Discounted excess hourly rate

Ecommerce Hypergrowth

Gold

  • 20 hours a month
  • 15 minute time logging increments
  • 12 months minimum contract
  • Rollover unused hours
  • Further discounted excess hourly rate
  • Dedicated project manager

Enterprise Digital Strategy

Platinum & Diamond

  • 30+ hours a month
  • 15 minute time logging increments
  • 12 months minimum contract
  • Rollover unused hours
  • Lowest excess hourly rates
  • Dedicated developer & project manager

Pay As You Go Plan

Our Pay As You Go plan is suited to clients with fluctuating volumes of website maintenance required throughout the year or those who don’t wish to be locked in to a contract. Our standard rate is $225/hour ex GST for a senior developer and includes testing and quality checks. When comparing our hourly rate to other providers, please bear in mind that our senior developers are highly specialised in Magento and WordPress and will often get through more tasks in much less time than others.


Website Maintenance Partners for Agencies

If you’re a digital, design, CRO or online marketing agency, we’re able to work in collaboration with your team and offer the above services to your clients. Focus on what you do best while we execute all required technical tasks on a timely basis, allowing your clients realise the benefits of your work as soon as possible. Please contact us to discuss your requirements.

Support & Maintenance FAQ

What can I use the monthly hours for?

  • Website improvements
  • Website content updates
  • Website security updates
  • Website backups
  • Website optimisation and tune-ups
  • Website fixes during business hours
  • WordPress support
  • Magento support
  • Digital strategy sessions

What do digital strategy sessions involve?

  • Face-to-face meetings or phone conferences with a senior digital consultant
  • Defining and reviewing short term and long term digital strategies
  • Planning and prioritisation of monthly tasks and improvements
  • Recommendations to achieve strategic goals and foster competitive advantages
  • Question and answer time
  • Brainstorming and scoping time (if required)

Do you have any support & maintenance options without minimum contracts?

Yes, we have a prepaid option and also a time & materials option where work is billed on an hourly basis at an hourly rate of $225 / hour. Please contact us for further details.

What are your support hours?

Website support and maintenance hours are Monday to Friday from 9am to 5pm. However, our sister company, ARTERY CO., provides a 24/7/365 managed web hosting support option to cover you after hours should the website ever come offline.
Contact Us

Get in touch for an obligation-free consultation

Interested in discussing your business' growth opportunities, partnering with us or obtaining a quote for our services? Speak to one of our friendly consultants today.

Sydney Office

Please request a callback using the form
below and we’ll get back to you within a
few business hours.

Business Hours

Monday to Friday
9:00am to 5:00pm (AEST)

Address

7/330 Wattle Street
Ultimo NSW 2007
Australia

Due to frequent unsolicited marketing calls, we have removed our phone number from this site. Please contact us using the form below and we’d be happy to provide you with our number so you can talk to us.